Plan Your Visit

Arrow Street Arts is located at
2 Arrow Street
Cambridge, MA 02138

at the intersection with Massachusetts Avenue in Harvard Square.

  • Arrow Street Arts is committed to creating and maintaining inclusive spaces that are accessible to anyone.

  • Unless otherwise noted, the use of all cameras and all recording devices during performances is prohibited.

  • Our venue does not have a coat check.

  • When identified by the production, Arrow Street Arts offers advisories to help identify production elements and content that may be triggering or inappropriate for some. This information will be listed on each event’s detail view on our website.

  • There is no dress code. Audience members attend our performances in everything from jeans to formal attire. Come as you are.

  • Please remember to silence all watches, pagers, phones and other mobile devices prior to the performance and again at intermission.

    Note: Some services that Arrow Street Arts offers to make performances accessible to people living with a disability require use of small electronic devices during the show. You may see fellow audience members using ear/headphones and/or mobile devices. Those using such devices are given instructions for proper use of these devices to access content during the performance. Unless you are taking part in one of the services offered, please keep your electronic devices stowed away during the entire performance.

  • If you or someone in your party is feeling ill or experiencing COVID-19 symptoms, please stay home. Contact us at tickets@arrowstarts.org or (857) 397-4551 to exchange your tickets.

    Masks are strongly encouraged for all.

    Certain companies performing in our venue may require masks and/or proof of vaccination for entry. Be sure to visit the show's page prior to your performance for the most up-to-date information and policies. Please also carefully read pre-performance emails for important information pertaining to your performance as policies are subject to change at any time.

    Arrow Street Arts’ venue is a smoke-free facility; use of tobacco products, electronic smoking devices and handheld vaporizers anywhere in the venue is prohibited.

    Entry into the venue with weapons or illegal drugs is prohibited.

    For your comfort and security, you may be subject to additional security checks on your visit to Arrow Street Arts’ venue. We appreciate your patience and understanding while these are taking place.

  • The safety of our audience, artists, and staff is very important to us. While we rarely cancel a performance due to inclement weather, please contact us if you have concerns about your ability to attend.

    If we make the decision to cancel or postpone a performance, we will attempt to contact all ticket holders in advance of the announced start time and we will post notice on our website and social media.

  • Please note the performance time for the event you will be attending and arrive early. In consideration of our actors and other audience members‚ latecomers will be seated at the discretion of the management. For events with reserved seating, latecomers may be seated in alternate seats to those purchased.

  • Items found may be given to an usher or other member of our staff. To inquire about missing items, contact us at info@arrowstarts.org or (857) 397-4551.

  • Arrow Street Arts’ venue offers bar and concessions services including snacks, water, soft drinks, and at select events, alcoholic beverages. Beverages must be in sealable Arrow Street Arts cups to be permitted inside the performance spaces. Cups are available at the bar.

  • Located off the lobby between the Black Box and the Studio, we offer all-gender, private toilet rooms in a single location. During busy times pre-show and at intermission, a single queue will form for all guests.

  • There is a bike rack just outside our entrance.

    MBTA Bus Route #1 offers stops within one block of the venue:

    Outbound (from Boston) includes stops on Mass Ave at Trowbridge St (525 feet from the venue) and at Bow St (560 feet from the venue).

    Inbound (from Harvard Sq) includes stops on Mount Auburn Street at DeWolfe St (420 ft from venue) and at Putnam Ave (450 ft from venue).

    MBTA’s Red Line subway and many other MBTA Bus routes (the # 66, 68, 69, 71, 72, 73, 72/75, 74, 75, 77, 78, 86, and 96) stop in Harvard Square, approximately 0.3 miles or an 8-minute walk from the venue.

    The closest Bluebikes stations are located at 10 Ware Street (0.2 miles from the venue), 955 Mass Ave (0.3 mi), and in the center of Harvard Sq at intersection of Mass Ave + Dunster (0.3 mi)

    The venue does not have dedicated parking.

    Limited on-street parking is available on Arrow Street and on many streets surrounding the venue.

  • If you are unable to attend the performance, please consider donating any tickets you can’t use so that someone else may have the chance to attend. For more information, see our ticket policies.

Access

The information on this page is provided to help you plan your experience in our performance and event spaces.

Questions about accessibility or wish to request an accommodation?

Contact us at info@arrowstarts.org or 857-397-4551

  • • Our venue at 2 Arrow Street in Cambridge is located at the intersection of Arrow St and Massachusetts Avenue.

    • All public spaces in the venue are on the first floor/ground level.

    • All entrances to the venue are accessible via double doors located on the Arrow St side of the building and at the Arrow St end of an open-air pedestrian passageway that runs along the east side of the building between Arrow St and Mount Auburn Street.

    • Accessing the venue from Mount Auburn St via the passageway requires traversing 14 stairs or a 110-foot-long cement ramp with handrails.

    • There is a sidewalk curb cut with ramp and tactile paving at the cross walk on Arrow St directly in front of the building and passageway.

    • Our venue has two primary performance and event spaces: the Black Box and the Studio. Both offer flexible configurations that may vary by event.

  • • The venue does not have dedicated parking.

    • On-street parking is available on Arrow St and on many roads surrounding the venue. The closest designated accessible on-street parking spaces are on Mass Ave just before the intersection with Arrow Street, and on Arrow Street just before the intersection with Bow Street.

    • MBTA Bus Route #1 outbound (from Boston) includes stops on Mass Ave at Trowbridge St (525 feet from the venue) and at Bow St (560 feet from the venue).

    • MBTA Bus Route #1 inbound (from Harvard Sq) includes stops on Mount Auburn Street at DeWolfe St (420 ft from venue) and at Putnam Ave (450 ft from venue).

    • The Harvard Square Red Line subway station at 1400 Mass Ave accessible (elevator, escalator, long ramp) and is 0.3 miles from the venue.

  • • The lobby is an open space, flexible space; the locations of audience services and amenities within the space may vary depending on the performance or event.

    • The lobby has benches or other seating.

    • Ticket services stations and bars/concessions areas are accessible

    • Public restrooms off the lobby are all-gender, private rooms including one accessible room. The Studio has two dedicated all-gender, private toilet rooms that may be available for audience use depending on the event.

  • • Accessible seating meeting ADA requirements is located at the front of the audience seating area in all configurations in both performance spaces.

    • The Black Box offers multiple seating configurations for up to 300 audience members

    • In the Black Box, most performances utilize elevated audience seating (stadium style) that require climbing two stairs per seating row to access seating from the second row and behind. There are handrails for all stairs within the audience seating area. If you or anyone in your party is unable to climb stairs, please select accessible seating when purchasing tickets.

    • The Studio offers multiple seating configurations for up to 70 audience members

    • In the Studio, most performances utilize cushioned chairs without armrests placed directly on the floor. Any variance from this seating will be noted for the specific event and accessible seating will be offered.

    • Venue staff can safely stow mobility devices during performances for audience members who use the venue’s seating.

  • • We welcome your service animal that is task-trained to aid a disability.

    • Please select accessible seating when reserving performance tickets and let us know in advance so we can ensure that you and your animal are appropriately seated.

    • If you have questions or concerns about the theatrical effects used in a show, please contact us. When available from the production, content advisories are posted on our website.

  • • Audio Description is offered at select performances via venue-supplied headsets available free of charge from the Audience Services staff in the lobby. These headsets may be used at any seat in the performance space.

    • Before these shows, trained describers detail the visual elements of the production (set, costumes, props)

    • During these performances, a trained describer inserts descriptions of critical visual elements: actions, appearance of characters, body language, costumes, settings, lighting.

  • Our venue offers Assistive Listening Devices that amplify and clarify sound by cutting down or eliminating ambient noise. These are available from the Audience Services staff in the lobby free of charge at every performance and may be used at any seat. Our system offers earphone amplification as well as a T-Coil loop option for those who use hearing aids with T-Coil.

  • • American Sign Language interpretation is available for select performances.

    • Skilled theatrical performers use ASL to interpret the performances on stage.

    • Audience members can see both the Interpreters and the stage action simultaneously.

    • While the Interpreters should be visible from all seats, we designate “ASL Seating” near the Interpreter for optimal sightlines to see all the action.

    • For general admission performances, we offer ASL Seating as an option when booking your tickets so that we can hold seats near the Interpreter. Audience Services staff can direct you to the ASL designated seating upon your entry to the performance space.

  • • Select performances use real-time text captions to represent spoken dialogue and other important audio elements during a show to allow audience members who are Deaf or hard-of-hearing to follow the plot.

    • Arrow Street Arts’ venue is equipped to provide Open Captioning and Closed Captioning. Offerings are determined by the production.

    • Open Captions are shown on a screen visible to all audience members. No one can enable or disable these captions based on their preferences.

    • Closed Captions are delivered on small mobile devices which may be used at any seat.

    • When Closed Captioning is offered for a performance, the venue offers a limited number of devices at no charge to be used for the performance.

    • Personal mobile devices such as phones and tablets with internet browsers may also be used. See the Audience Services staff in the lobby for instructions on connecting your device.

  • When available from the production, Arrow Street Arts posts the performance duration on the event detail page on our website and at the entrance to the performance space prior to the event.

  • With advance notice, we offer the following services upon request:

    • Large Print and Braille programs

    • Pre-Performance Tactile Tour

    • Sight Guide Assistance

    To request these services for a specific performance or event, contact us at info@arrowstarts.org or (857) 397-4551.

  • When offered by the production, Relaxed Performances, sometimes called Sensory Friendly performances, provide a more relaxed atmosphere at the theater. Without fundamentally altering the content of the production, these performances feature adjustments to the severity of sound and lighting cues, a relaxed and inclusive attitude toward audience members making sounds, moving, and using assistive devices; and quiet areas outside of the performance space for anyone who needs a break.

    For all performances and events, our Audience Services team can provide additional items upon request:

    • Noise Reducing Headphones

    • Weighted Blanket

    • Sensory Regulation Object (fidget toy)

    Though space is limited in the venue, for most performances and events, upon request our Audience Services staff may be able provide access to a quiet, calming space.